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Sign In Sign Up About ForumArticlesBooksTrainingConsulting Let your customers co-design your strategy.On Customers.com you can:Connect with Customer-Centric ExecsExecute a Successful Customer ProjectBrowse Customer-Centric Articles Make it easy for your customers to get things done.On Customers.com you can:Connect with Customer-Centric ExecsExecute a Successful Customer ProjectBrowse Customer-Centric Articles Make it easy for customers to do business with you.On Customers.com you can:Connect with Customer-Centric ExecsExecute a Successful Customer ProjectBrowse Customer-Centric Articles Measure what matters to your customers.On Customers.com you can:Connect with Customer-Centric ExecsExecute a Successful Customer ProjectBrowse Customer-Centric Articles Become a Customers.com member to gain access to full articles, the Forum and more!Sign Up → Featured Forum Posts View AllCustomer Journey Mapping--Seybold Styleby Patricia SeyboldWe’ve been running Customer Journey Mapping/Customer Experience Mapping workshops for almost 30 years! There is nobody with more experience doing this work today. We call them Customer Scenario Maps. They depict your ...Nov. 25, 20180 commentsCustomer Experience Mapping with Patientsby Patricia SeyboldWe recently led a very successful patient-centric co-design session for a small health center in rural, coastal Maine. The issue: this region is a hotbed of tick-borne diseases. There are many people ...Oct. 10, 20183 commentsA New Evaluation Framework for Customer Service Productsby Mitchell KramerWe used a new Evaluation Framework for our latest Product Evaluation Report, which is about Salesforce Service Cloud. We introduced the new Framework to make our reports shorter and ...Jan. 25, 20180 commentsDoes US Govt. have the Right to Our Data on Foreign Servers?by Scott JordanHere's an interesting and timely article in Ars Technica posted by David Kravets about the battle between Microsoft and the US government over customers' emails and whether or not the US government ...Jun. 27, 20170 commentsLatest Articles View AllCustomer Experience and Operational Excellence Success in B2Bby Andrew SpanyiRead why it's best practice to combine your Customer Experience initiatives with your Operational Excellence initiatives. You'll streamline business processes and reduce cycle time in the areas that matter most to customers.Jan. 26, 2018All Members1 commentsSalesforce Service Cloud Summer 17Enterprise-Class Case & Knowledge Management, Collaboration, Communities, Search, & Social Customer Serviceby Mitchell KramerSalesforce Service Cloud is a product in transition. By June, 2018, some of the newer features will be better integrated. This review of the current version of Service Cloud provides an accurate ...Jan. 25, 2018All Members1 commentsVirtual Assistant UpdateTechnologies, Products, Suppliers, Customers, Marketsby Mitchell KramerWhat's hot in customer service? Virtual Assistants extend customer self-service options by providing accurate answers to context-rich questions that customers have. Today's virtual agents are omni-channel: they can be accessed via smartphone, ...Jun. 23, 2017All Members0 commentsMicrosoft: Competitive in Customer Service Microsoft Now has a Serious Customer Service Offering: Dynamics 365 for Customer Service by Mitchell KramerHere's an overview of Microsoft's latest customer service offering: Dynamics 365 Customer Service. It can be deployed in-house or in the cloud. It is only appropriate for enterprise accounts and large non-profits. ...Dec. 5, 2016All Members0 comments Customers.com SitemapAbout Patricia Seybold GroupContact UsPrivacy PolicyTerms & Conditions Member Content MembershipArticlesSign Up or Sign In Sign up for our enewsletter @customersdotcom Customers.com 62 Trailwood Drive Bridgewater, MA 02324 USA+1 617-487-4514help at customers.com Facebook Twitter LinkedIn RSS
