A guest calls to make a reservation. She tells you her friend made a reservation for $315 versus the

... $350 you are quoting as a rate. You explain to the guest that her friend did not book with your hotel. The caller becomes irate. How do you handl

... $350 you are quoting as a rate. You explain to the guest that her friend did not book with your hotel. The caller becomes irate. How do you handle the situation?

or:... $350 you are quoting as a rate. You explain to the guest that her friend did not book with your hotel. The caller becomes irate. How do you handle the situation?

or:Ask her what employee she talked to and then talk to them. Ask them what price they told the customer. Otherwise let the customer talk to your manager.

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