Is this sentence grammatically correct? Please help?

As per Mr.X statment the laptop is affected full of viruses and unable to clean the viruses. Unable to connect the laptop to check the issue. So I hav

As per Mr.X statment the laptop is affected full of viruses and unable to clean the viruses. Unable to connect the laptop to check the issue. So I have requested to format this computer. Informed the user, but rightnow the user is busy(meeting), so waiting for the user laptop.

or:As per Mr.X statment the laptop is affected full of viruses and unable to clean the viruses. Unable to connect the laptop to check the issue. So I have requested to format this computer. Informed the user, but rightnow the user is busy(meeting), so waiting for the user laptop.

or:According to Mr. X the laptop is full of viruses but we are unable to clean it because we cannot make any connection with the laptop. So I have requested them to re-format the laptop but since the user is busy with a meeting we don't have any choice but to wait for him.

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