Poor retail service; what would you do?
Hi,My recent model smartphone needed repairs so I took it back to the retailer. They said they would send it away for repairs and it would typically t
Hi,
My recent model smartphone needed repairs so I took it back to the retailer. They said they would send it away for repairs and it would typically takes two weeks.
It has now been three weeks so I phoned the phone repair agent directly to find out what's happening. They said the store waited two weeks before posting the phone for repairs. I believe this is true based on the automated "confirmation of arrival" message sent to my email account.
I will be making a formal complaint, but an apology won't mean much. Not having a phone is an inconvenience and the store should have sent it away asap.
Is it too much to ask for the store for compensation? Say, ask for a gift voucher since they have made me wait an extra two weeks.
What would you do?
What do you think is reasonable?
or:Hi,My recent model smartphone needed repairs so I took it back to the retailer. They said they would send it away for repairs and it would typically takes two weeks.It has now been three weeks so I phoned the phone repair agent directly to find out what's happening. They said the store waited two weeks before posting the phone for repairs. I believe this is true based on the automated \"confirmation of arrival\" message sent to my email account.I will be making a formal complaint, but an apology won't mean much. Not having a phone is an inconvenience and the store should have sent it away asap.Is it too much to ask for the store for compensation? Say, ask for a gift voucher since they have made me wait an extra two weeks.What would you do?What do you think is reasonable?
or:This retailer is irresponsible. And the complaint is have no work to them.You can repair it yourself next time ,lolYou search the guide at the ifixit, and buy the original parts at Amazon,eBay or HCQS.This time you have no choice but waiting...
