Rights, when buying from auctions?

I was buying various household items and tools from an auction house regularly to try and make some extra cash while business went quiet over the wint

I was buying various household items and tools from an auction house regularly to try and make some extra cash while business went quiet over the winter period.
I was buying online and as the Auction House is well renowned, I trusted their descriptions and pictures and never had any trouble.
A few months ago now, I was browsing the lots and came across a well known, good named, set of cordless drills. These would have been brilliant for my business to use myself, so I knew I could bid a little more to win them, as they were not for selling on, but for me.
I bid and won the auction and was over the moon.
As I was busy in my unit, my partner went to the Auction house (30 ish miles away) to collect all the lots I had won.
When she got back, I was like an excited child and went straight for the drill box.
When I opened it, the batteries were missing.
I contacted the Auction House straight away and they said there is nothing they can do. I should have inspected the item before signing the picking list and then the issue could have been dealt with there and then.

So, what can I do?

or:I was buying various household items and tools from an auction house regularly to try and make some extra cash while business went quiet over the winter period.I was buying online and as the Auction House is well renowned, I trusted their descriptions and pictures and never had any trouble.A few months ago now, I was browsing the lots and came across a well known, good named, set of cordless drills. These would have been brilliant for my business to use myself, so I knew I could bid a little more to win them, as they were not for selling on, but for me.I bid and won the auction and was over the moon.As I was busy in my unit, my partner went to the Auction house (30 ish miles away) to collect all the lots I had won.When she got back, I was like an excited child and went straight for the drill box.When I opened it, the batteries were missing.I contacted the Auction House straight away and they said there is nothing they can do. I should have inspected the item before signing the picking list and then the issue could have been dealt with there and then.So, what can I do?

Tags:over,