Sims 4 screen is black and not working but is still playing music?

I just got the game today and have not been able to play it yet... I go onto the game and it shows me nothing not even a loading screen... its us b,ac

I just got the game today and have not been able to play it yet... I go onto the game and it shows me nothing not even a loading screen... it's us b,ack as soon as I click on it. Can someone please help me figure out what I can do to fix this?? (Windows 7 computer)

or:I just got the game today and have not been able to play it yet... I go onto the game and it shows me nothing not even a loading screen... it's us b,ack as soon as I click on it. Can someone please help me figure out what I can do to fix this?? (Windows 7 computer)

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