Analyze free text comments through AI | Caplena_News & Media

Product Chevron Down icon Features Data ingestion Discover topics Auto-tag data Tell your story Use cases Review analysis Transactional CX Survey Brand-awareness Text analytics API Caplena for... Market research Insights & CX / UX Consulting Case studies Pricing Managed Services Resources Chevron Down icon Jobs Blog News Terms & Conditions Privacy Policy API Docs Documentation About Log in Get started Menu icon The market leading text analysis tool for your customer feedback. Categorize themes buried in your text data • visualize results in customizable dashboards • topic-level sentiment analysis • powered by collaborative AI • the all-in-one platform. Free demo Arrow Right icon Start a free trial Check icon Free 14-day trial Check icon No credit card required Play icon TRUSTED BY TOP PRODUCT-LED COMPANIES Discover & define topics Identify relevant themes through automated topic discovery, industry templates and/or your preferences. Auto-tag & fine-tune Categorize limitless rows of verbatim responses into the identified topics. Optionally review a couple of rows to fine-tune the AI. Tell your story Create interactive charts and easily share them through customizable dashboards. Download the data as Excel, SPSS or CSV files. Built to Empower Built to discover insights. We understand that customer feedback tools have to adapt. Want to learn more about our vast customer use cases? Market Researchers Learn more Arrow Right icon CX Professionals Learn more Arrow Right icon Consultants Learn more Arrow Right icon What is Caplena? AUTO-TAG YOUR DATA Detect sentiment on the topic-level Differentiate between positive and negative mentions towards specific topics, even within the same response. Get more accurate insights and make better decisions through our topic-level sentiment analysis. Learn more Arrow Right icon Discover topics Get rid of the tedious task of tagging Let the augmented intelligence suggest meaningful topics based on your data. Get your entire dataset auto-tagged and categorized. Be up to 30 x faster compared to traditional coding software. Learn more Arrow Right icon Tell your story Produce more meaningful insights easily Enjoy full control and flexibility over topics and coding at all time. Share your results through advanced analytics, beautiful chart visualizations, and innovative dashboards. Learn more Arrow Right icon Multilingual by design Get consistent insights from multi-lingual data Caplena is natively multi-lingual and supports over 36 languages out of the box. Use neatly integrated translation services to unlock even more languages. Learn more Arrow Right icon Trusted by top Agencies & Brands Our customers range from freelancers to Fortune 500 companies. The text analytics tool of choice for 100+ companies in 15+ countries. Over 50 million responses analyzed since 2018, with 120 new projects added each week. Start Trial Check icon Free 14-day trial Check icon No credit card required At success drivers we were in need of a powerful survey-coding platform for our new CX.ai product. After evaluating a number of commercial and open-source solutions we found Caplena, which outperformed all alternatives by a mile. Dr. Frank Buckler CEO & founder at Success Drivers At Factworks we were looking for an efficient and reliable solution for analyzing open-ended survey responses. Caplena's intelligent algorithm has increased our efficiency with both tracking and ad hoc studies. And working with the team is a joy! Selina Pietsch Analyst at Factworks We have chosen Caplena as our everyday tool for coding responses. It helped us become significantly more efficient, improved our data management and enabled us to execute on projects with tens of thousands of responses. Thomas Bauer Head Data & Analytics at Link Caplena was our tool of choice for helping to code and draw insight from a set of over 90,000 open-ended question responses on a complex and highly specialised survey topic. The dashboard tool helped us to provide stakeholders with an interactive way to deep dive into the results, and explore verbatims by theme. Julia Richardson Director at The Friday Collective Through Caplena we were able to enhance the skills of our team, amplifying our role as enablers and advisors. The effort of the prior outlined processes of manual coding was reduced by up to 90%! Silvia Hofer Market Insight Manager at Dr. Schär Since we started using Caplena, revealing insights from open ended customer feedback has become faster and easier. Furthermore, the way our team works has changed. Our team uses Caplena as an insights hub to provide design, product and sales teams with customer feedback insights quickly. Through dashboards, we can easily present our insights and share them across teams, so that everyone can benefit from them and take action accordingly. Simon Bühler Project Manager Market at Swisscom Read more stories Awards & Partners Winner of Venture Kick stage I Founder Friendly Labs | Class of 2020 Planung & Analyse Newcomer of the year 2019 Accredited ETH spin-off Product Pricing Managed Services Use cases Case studies News Blog Supported languages API Docs Documentation Company About Jobs Terms & Conditions Privacy Policy Contact us Caplena AG [email protected] +41 79 455 52 17 Map Marker icon Zweierstrasse 165, 8003 Zurich Follow us © Caplena Terms & Conditions Privacy Policy English Deutsch