"I love AI Platform for Customer Service Teams | Forethought"

2022-05-07 12:25:40

Skip to main contentMain navigation PlatformSolveResolve simple questions instantlyAnalyzeGain actionable insightsTriagePredict, prioritize, and routeIntegrationsConnect your support platformsAssistAccess all knowledge instantlySecurityProtect customer dataIndustriesEducationSaaSFinancial servicesTravelRetail & e-commerceInsuranceResourcesResource HubCustomersRead our success storiesPressSee what’s newCompanyCareersJoin our teamPartnersBuild better experiencesContactView demoView demoTransform customer service with human-centered AI.Resolve common cases instantly, predict and prioritize tickets, and assist support agents with relevant knowledge—all from one AI-powered platform. View demo Forethought goes beyond an AI chatbot.Our AI platform transcends conversational AI to meet customers where they are and help them in the way that works for them.90%+ accuracy in ticket resolution20%+ increase in agent efficiency100+ languages supportedTransform the entire customer service lifecycle on one platform.Our platformSolve Triage.st0{fill:none;stroke:url(#svg_ac445cfd-4f45-4226-a939-a9ecb4326daf_main-chart_1_);stroke-width:60;}.st1{fill:none;stroke:url(#svg_a481696c-4983-4bd0-9065-6d80131bd32c_main-chart_2_);stroke-width:60;stroke-linecap:round;}.st2{fill:none;stroke:url(#svg_5795b6fb-e55e-445d-b2a7-5f57d052386c_main-chart_3_);stroke-width:60;stroke-linecap:round;}.st3{fill:none;stroke:url(#svg_f7031392-28d5-4e88-850b-37e87c4b7d0e_main-chart_4_);stroke-width:60;stroke-linecap:round;stroke-linejoin:round;}.st4{fill:none;stroke:url(#svg_9a66aa48-f15d-445e-bfad-0774ae9cacb3_main-chart_5_);stroke-width:60;stroke-linecap:round;}.st5{fill:#0F0F0F;}AssistAnalyzeSolveUse your data and past cases to resolve common, repetitive tickets fast—so agents can focus on more complicated issues.BenefitsLower wait timesIncrease self-serviceReduce backlogSolve TriageIf the answer can’t be found, finding the right agent is the next best thing. Our AI analyzes sentiment to accurately predict, tag, and direct cases.BenefitsReduce first response timesLower time to closeTriage AssistEmpower your agents with all the tools they need to resolve tickets fast—including relevant articles, past cases, and more.BenefitsAccelerate agent repliesIncrease shared knowledgeAssist AnalyzeSee the impact of our AI platform with real-time analytics that help you monitor ROI and performance and identify gaps—all in a customizable dashboard.BenefitsMeasure ROI instantlyTrack performance in real timeAnalyze Forethought AI has the power to transform customer service across any industry.From education to financial services, retail to SaaS, we empower your service teams and your customers with true AI that goes beyond a chatbot.Who we serveEducationFacilitate better learning experiences and environments with AI-powered customer service.Financial servicesEmpower your service agents with relevant and accurate collective knowledge as soon as they open a new case.Retail & e-commerceDelight your customers and empower them to self-serve with an AI platform that can interpret their needs. As featured in“What has made Forethought resonate with customers is software that plugs into a company’s sales and customer service software to learn how past issues were resolved and better predict what an individual ticket might be about.”This Startup Raised $17 Million From Investors Like Ashton Kutcher And Diddy To Take On Customer Service With AI “With Forethought, time-to-resolution can be drastically reduced, leading to better employee productivity and customer retention — resulting in improved revenue.”How Forethought is Creating the A.I.-Powered Solutions for the Modern Workflow“When a ticket is coming in, it can predict whether it’s a high-priority or low-priority ticket and which agent is best qualified to handle this question. And this all happens before the agent even touches the ticket.”Battlefield winner Forethought adds tool to automate support ticket routing“Designed as a plug-in enterprise solution that can be installed in two days and improve customer support time-to-resolution by up to 30 percent, [Forethought] gained widespread attention as it propelled Forethought to victory at the 2018 TechCrunch Disrupt Battlefield.”4 Ways Artificial Intelligence Is Shaping the Future for Businesses Big And SmallThink outside the bot.See how AI that puts humans first—across the entire support journey—can transform the customer experience and accelerate agent productivity.View demo Call to action decorCall to action decor Forethought[email protected]ContactFAQCareersPartnersIntegrationsSecurity Icon Facebook>Link to Facebook profileIcon Twitter>Link to Twitter profileIcon Linkedin>Link to Linkedin profileComplianceCookie DeclarationData SubprocessorsPrivacy Policy Forethought © All Rights ReservedView DemoPlatformSolveResolve simple questions instantlyAnalyzeGain actionable insightsTriagePredict, prioritize, and routeIntegrationsConnect your support platformsAssistAccess all knowledge instantlySecurityProtect customer dataIndustriesEducationSaaSFinancial servicesTravelRetail & e-commerceInsuranceResourcesResource HubCustomersRead our success storiesPressSee what’s newCompanyCareersJoin our teamPartnersBuild better experiencesContactView demo Icon chevron up