"I love FPG | Turn Frontline Performance into Bottomline Revenue"

2022-06-12 21:31:06

Program OverviewFrontline TechnologyBacked by real-time behavioral and transactional data, predictive analytics, and machine learning, IN-Gauge enables clients to identify their greatest potential.Champion CertificationChampions are responsible for maintaining your Service and Sales Program for your property. We offer Phase 1 and Phase 2 certifications to equip your champion for success.Service-Based Sales TrainingFPG’s suite of training content provides the on-going tools, education and confidence needed to propel your frontline to new levels of performance, engagement, and customer service.Program EnhancementsWith on-site consulting, virtual instructor-led training, and more, our vast library of expert advice in the hospitality industry is just a few clicks away.IndustriesHospitalityEnhance the guest experience, engage your frontline team, and generate exponential growth in frontline revenue.Car RentalUntap ancillary revenue while improving customer satisfaction and reducing employee turnover.AutomotiveCreate a better experience for your customers, greater exposure for your products, and new revenue for your dealership.Theme ParksOffer strategic enhancements to deliver incredible memories for your guests, rewards for your team, and profit for your bottom line.Discover FPGAboutOur mission is to harness the potenial of people IN-SightsStay up to date on the latest news from FPG while learning best practices from industry leading expertsCareersHelp transform companies across the globe while being a part of our award winning culture Program OverviewFrontline TechnologyBacked by real-time behavioral and transactional data, predictive analytics, and machine learning, IN-Gauge enables clients to identify their greatest potential.Champion CertificationChampions are responsible for maintaining your Service and Sales Program for your property. We offer Phase 1 and Phase 2 certifications to equip your champion for success.Service-Based Sales TrainingFPG’s suite of training content provides the on-going tools, education and confidence needed to propel your frontline to new levels of performance, engagement, and customer service.Program EnhancementsWith on-site consulting, virtual instructor-led training, and more, our vast library of expert advice in the hospitality industry is just a few clicks away.IndustriesHospitalityEnhance the guest experience, engage your frontline team, and generate exponential growth in frontline revenue.Car RentalUntap ancillary revenue while improving customer satisfaction and reducing employee turnover.AutomotiveCreate a better experience for your customers, greater exposure for your products, and new revenue for your dealership.Theme ParksOffer strategic enhancements to deliver incredible memories for your guests, rewards for your team, and profit for your bottom line.Discover FPGAboutOur mission is to harness the potenial of people IN-SightsStay up to date on the latest news from FPG while learning best practices from industry leading expertsCareersHelp transform companies across the globe while being a part of our award winning culture Book a Demo Book a Demo The World Leader in Frontline Performance Technology & Training We developed the gold standard software platform dedicated to maximizing revenue and service at the frontline. IN-Gauge is your end-to-end solution for driving continuous revenue, employee engagement, and top-tier service at your frontline. Demo Video Opportunity Calculator Don’t Leave Revenue on the Table. Thousands of organizations trust FPG to optimize performance and increase revenue. Forecast revenue, measure performance, and drive results to your bottomline. FPG has developed a powerful, proprietary software platform, enabling our partners in the travel industry to achieve their financial and service goals. IN-Gauge utilizes data collected from key frontline systems such as Property Management Systems (PMS) and Point of Sale systems (POS) to focus action on the true KPIs that power performance. The system provides the client with actionable and relevant information, all from a highly intuitive user interface on both computers and mobile devices. Book a Demo What is Your Frontline Revenue Potential? Use our incremental revenue calculator to see how much extra revenue you can earn while using the IN-Gauge platform. Hotels Car Rentals Total Amount of Rooms 0 Average Daily Rate $0 Total Amount of Cars 0 Average Rental Rate $0 You could be leaving $ – $ on the table annually. Book a Demo The IN-Gauge Technology Actionable Insights IN-Gauge utilizes data collected from key frontline systems such as Property Management Systems (PMS) and Point of Sale systems (POS) to focus action on the true performance indicators that power revenue and service. The system identifies courses of actions that will yield the greatest results. Learning Library Train your Frontline team members to become service and sales experts with access to hundreds of FPG-produced videos and courses, all of which are skill-specific and easy to master. Our in-house content studio allows us to create timely, relevant learning paths and adjust quickly to industry changes. Incentive Management We help you create a commission structure tailored to your organization that incentivizes your frontline staff to go above and beyond which results in increased incremental revenue. Your frontline have the opportunity to double or triple their income. Goal Setting We don’t just help you set goals, but our monthly performance reviews make sure the ongoing measurement of your goals are progressing. Social Recognition In-Gauge offers your very own Team Feed so your team members can post shoutouts, brag about enhancements, and congratulate each other on a job well done. A social environment for your frontline team. Daily Game Planning Keep track of the information from your Pre-shift meetings and daily gameplans with notifications from IN-Gauge that help you remember what you need to focus on each day. Product Knowledge We empower your frontline staff with the tools that they need to know your products and services from top to bottom, ensuring that they can answer any questions that your guests can ask. Actionable Insights IN-Gauge utilizes data collected from key frontline systems such as Property Management Systems (PMS) and Point of Sale systems (POS) to focus action on the true performance indicators that power revenue and service. The system identifies courses of actions that will yield the greatest results. Learning Library Train your Frontline team members to become service and sales experts with access to hundreds of FPG-produced videos and courses, all of which are skill-specific and easy to master. Our in-house content studio allows us to create timely, relevant learning paths and adjust quickly to industry changes. Incentive Management We help you create a commission structure tailored to your organization that incentivizes your frontline staff to go above and beyond which results in increased incremental revenue. Your frontline have the opportunity to double or triple their income. Goal Setting We don’t just help you set goals, but our monthly performance reviews make sure the ongoing measurement of your goals are progressing. Social Recognition In-Gauge offers your very own Team Feed so your team members can post shoutouts, brag about enhancements, and congratulate each other on a job well done. A social environment for your frontline team. Daily Game Planning Keep track of the information from your Pre-shift meetings and daily gameplans with notifications from IN-Gauge that help you remember what you need to focus on each day. Product Knowledge We empower your frontline staff with the tools that they need to know your products and services from top to bottom, ensuring that they can answer any questions that your guests can ask. Learn More .accordion-carousel.owl-carousel .owl-nav button { position: absolute; top: 25px; font-size: 1.5rem; color: #E32425; outline: none; } .accordion-carousel.owl-carousel .owl-nav button.owl-prev { left: 25px; } .accordion-carousel.owl-carousel .owl-nav button.owl-next { right: 25px; } How It Works 1 Gain Knowledge Instructor-led team training on launch Foundational champion certification courses and on-going champion coaching Access to hundreds of videos and courses 2 Take Action Forecast monthly revenue Cast individual goals to each frontline associate Set a daily game plan based on actionable insights 3 Achieve Results Monitor progress toward revenue forecast Audit sales transactions Identify top-selling products Book a Demo Join Thousands of Hotels Generating Millions in Frontline Revenue Hover over a below to read a few recent success stories of properties increasing paid upgrade revenues despite record-low occupancy. .cls-1 { fill: #ececec; stroke: #000; stroke-linecap: round; stroke-linejoin: round; stroke-width: 0.2px; } .cls-2 { fill: #555; } .cls-3 { fill: none; stroke: #fff; stroke-width: 2px; } .cls-4 { fill: #fff; } Nagoya Full Service Hotel Despite a 40% drop in occupied rooms, this property more than doubled its incremental revenue in the first quarter of 2021 compared to the same time last year. They maximized their revenue with high-category rooms and increased conversion by 42% 5-Star Beach Resort In the first quarter of 2021, this property averaged more than $85,000 per month in incremental revenue—despite 54% occupancy YTD—with an upsell conversion rate of 10%. Grand Rio Beachfront Resort & Spa Within its first five months of re-joining the FPG program after shutdown, this property generated over $131,000 USD, with a regional-leading conversion of 22.54%. Despite occupancy levels below 50%, this property saw a 76% revenue increase compared to their results pre pandemic. Iconic Luxury Boutique Hotel Despite a 67% decrease inoccupancy YOY, this propertyoutperformed critical KPI’s since November 2020 by increasing IDR by 111%, conversion by 42%, average upsell by 53% and generating of $34,000 in incremental revenue Luxury City Boutique Hotel While this property saw a 57% decrease in occupancy YOY, it still outperformed key metrics including $6.14 IDR (a 50%increase YOY) leading to over $43,000 in generated revenue within the first five months of launching the FPG program(starting November 2020). So-Cal Upscale Resort & Spa With occupancy down over 50% YOY and only a handful of hosts working, this property increased incremental revenue by 223% within their first full month of re-engagement with the FPG program, and by 48% YOY Los Cabos Mexico Luxury Resort In less than one month after re-engaging with the program in April 2021, this property generated over $20,000 in incremental revenue and improved all critical KPI’s, including 46% RevPAR growth! Resort & Convention Center Hotel This property has not exceeded 23% occupancy since its re-engagement in July, yet generated 60-80% of its highest revenue month pre-Covid. Lakefront Golf & Spa Hotel During its first month of joining the program in February 2021, this property saw 100% increase in Incremental revenue YOY, despite the 40% decrease in occupied nights. This resulted in a RevPar impact of 2.54% compared to 0.72% in 2020 .map > svg { width: 100%; } .jquery-modal.current { pointer-events: none; } .jquery-modal.current > * { pointer-events: all; } .jquery-modal.current .map-popup { pointer-events: none; } .jquery-modal.current a.close-modal { pointer-events: all; } Book a Demo Program OverviewFrontline TechnologyChampion CertificationService-Based Sales TrainingProgram EnhancementsIndustriesHospitalityAutomotiveCar RentalTheme ParksDiscover FPGAboutIN-SightsCareers © Frontline Performance Group Terms of ServiceTerms & ConditionsPrivacy Policy