"I love Cobrowsing and Digital Engagement CX Software | Glance Networks"

2022-06-20 09:41:26

× Search Contact Us Support Log In Glance Networks Inc Products Glance Cobrowse Glance Mobile App Share Mobile Camera Share Glance Screen Share Glance Video Security Glance's Technology Use Cases Guided Sales Engagement Guided Transactions Guided Advisory Services Guided Onboarding & Training Guided Service & Support Finance Insurance Software Integrations Salesforce Twilio Genesys Microsoft ServiceNow Resources Case Studies eBooks & Reports Blog About Leadership Careers Get a Demo Get a Demo ProductsGlance CobrowseGlance Mobile App ShareMobile Camera ShareGlance Screen ShareGlance VideoSecurityGlance's Technology Use CasesFinanceInsuranceSoftwareGuided Sales EngagementGuided TransactionsGuided Advisory ServicesGuided Onboarding & TrainingGuided Service & Support IntegrationsSalesforceTwilioGenesysMicrosoftServiceNow ResourcesCase StudieseBooks & ReportsBlog AboutLeadershipCareers /*! elementor - v3.6.1 - 23-03-2022 */.elementor-heading-title{padding:0;margin:0;line-height:1}.elementor-widget-heading .elementor-heading-title[class*=elementor-size-]>a{color:inherit;font-size:inherit;line-height:inherit}.elementor-widget-heading .elementor-heading-title.elementor-size-small{font-size:15px}.elementor-widget-heading .elementor-heading-title.elementor-size-medium{font-size:19px}.elementor-widget-heading .elementor-heading-title.elementor-size-large{font-size:29px}.elementor-widget-heading .elementor-heading-title.elementor-size-xl{font-size:39px}.elementor-widget-heading .elementor-heading-title.elementor-size-xxl{font-size:59px}GLANCE GUIDED CXGuide your customers right when they need you most/*! elementor - v3.6.1 - 23-03-2022 */.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:#818a91;color:#fff}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap{color:#818a91;border:3px solid;background-color:transparent}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap{margin-top:8px}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap-letter{width:1em;height:1em}.elementor-widget-text-editor .elementor-drop-cap{float:left;text-align:center;line-height:1;font-size:50px}.elementor-widget-text-editor .elementor-drop-cap-letter{display:inline-block}With one click from your CRM or CCaaS, join customers on any site or app to personally guide them./*! elementor - v3.6.1 - 23-03-2022 */.elementor-image-gallery .gallery-item{display:inline-block;text-align:center;vertical-align:top;width:100%;max-width:100%;margin:0 auto}.elementor-image-gallery .gallery-item img{margin:0 auto}.elementor-image-gallery .gallery-item .gallery-caption{margin:0}.elementor-image-gallery figure img{display:block}.elementor-image-gallery figure figcaption{width:100%}.gallery-spacing-custom .elementor-image-gallery .gallery-icon{padding:0}@media (min-width:768px){.elementor-image-gallery .gallery-columns-2 .gallery-item{max-width:50%}.elementor-image-gallery .gallery-columns-3 .gallery-item{max-width:33.33%}.elementor-image-gallery .gallery-columns-4 .gallery-item{max-width:25%}.elementor-image-gallery .gallery-columns-5 .gallery-item{max-width:20%}.elementor-image-gallery .gallery-columns-6 .gallery-item{max-width:16.666%}.elementor-image-gallery .gallery-columns-7 .gallery-item{max-width:14.28%}.elementor-image-gallery .gallery-columns-8 .gallery-item{max-width:12.5%}.elementor-image-gallery .gallery-columns-9 .gallery-item{max-width:11.11%}.elementor-image-gallery .gallery-columns-10 .gallery-item{max-width:10%}}@media (min-width:480px) and (max-width:767px){.elementor-image-gallery .gallery.gallery-columns-2 .gallery-item,.elementor-image-gallery .gallery.gallery-columns-3 .gallery-item,.elementor-image-gallery .gallery.gallery-columns-4 .gallery-item,.elementor-image-gallery .gallery.gallery-columns-5 .gallery-item,.elementor-image-gallery .gallery.gallery-columns-6 .gallery-item,.elementor-image-gallery .gallery.gallery-columns-7 .gallery-item,.elementor-image-gallery .gallery.gallery-columns-8 .gallery-item,.elementor-image-gallery .gallery.gallery-columns-9 .gallery-item,.elementor-image-gallery .gallery.gallery-columns-10 .gallery-item{max-width:50%}}@media (max-width:479px){.elementor-image-gallery .gallery.gallery-columns-2 .gallery-item,.elementor-image-gallery .gallery.gallery-columns-3 .gallery-item,.elementor-image-gallery .gallery.gallery-columns-4 .gallery-item,.elementor-image-gallery .gallery.gallery-columns-5 .gallery-item,.elementor-image-gallery .gallery.gallery-columns-6 .gallery-item,.elementor-image-gallery .gallery.gallery-columns-7 .gallery-item,.elementor-image-gallery .gallery.gallery-columns-8 .gallery-item,.elementor-image-gallery .gallery.gallery-columns-9 .gallery-item,.elementor-image-gallery .gallery.gallery-columns-10 .gallery-item{max-width:100%}}CobrowseVideo ShareScreen ShareMobile ShareSee How Glance Works/*! elementor - v3.6.1 - 23-03-2022 */.elementor-widget-image{text-align:center}.elementor-widget-image a{display:inline-block}.elementor-widget-image a img[src$=".svg"]{width:48px}.elementor-widget-image img{vertical-align:middle;display:inline-block}Our technologyCollaborate with customers in-person, in their browserOur Guided CX technology instantly connects your sales, service, and training experts with customers on your website or app – to deliver human-to-human guidance when they need it most.explore our tech/*! elementor - v3.6.1 - 23-03-2022 */.elementor-widget-image-box .elementor-image-box-content{width:100%}@media (min-width:768px){.elementor-widget-image-box.elementor-position-left .elementor-image-box-wrapper,.elementor-widget-image-box.elementor-position-right .elementor-image-box-wrapper{display:-webkit-box;display:-ms-flexbox;display:flex}.elementor-widget-image-box.elementor-position-right .elementor-image-box-wrapper{text-align:right;-webkit-box-orient:horizontal;-webkit-box-direction:reverse;-ms-flex-direction:row-reverse;flex-direction:row-reverse}.elementor-widget-image-box.elementor-position-left .elementor-image-box-wrapper{text-align:left;-webkit-box-orient:horizontal;-webkit-box-direction:normal;-ms-flex-direction:row;flex-direction:row}.elementor-widget-image-box.elementor-position-top .elementor-image-box-img{margin:auto}.elementor-widget-image-box.elementor-vertical-align-top .elementor-image-box-wrapper{-webkit-box-align:start;-ms-flex-align:start;align-items:flex-start}.elementor-widget-image-box.elementor-vertical-align-middle .elementor-image-box-wrapper{-webkit-box-align:center;-ms-flex-align:center;align-items:center}.elementor-widget-image-box.elementor-vertical-align-bottom .elementor-image-box-wrapper{-webkit-box-align:end;-ms-flex-align:end;align-items:flex-end}}@media (max-width:767px){.elementor-widget-image-box .elementor-image-box-img{margin-left:auto!important;margin-right:auto!important;margin-bottom:15px}}.elementor-widget-image-box .elementor-image-box-img{display:inline-block}.elementor-widget-image-box .elementor-image-box-title a{color:inherit}.elementor-widget-image-box .elementor-image-box-wrapper{text-align:center}.elementor-widget-image-box .elementor-image-box-description{margin:0}Glance CobrowseJoin customers in your browser page, so you can see what they’re seeing (with no time-consuming guesswork) and highlight elements on their screen to help them navigate.Learn MoreGlance Video Humanize your digital interactions with video calls. Get face-to-face with customers to build trust, dissolve stress and drive conversion, customer satisfaction and loyalty.Learn MoreMobile App Share Join customers in your iPhone or Android app to guide them along, and even leverage mobile camera sharing, helping to eliminate app churn and transaction abandonment. Learn MoreScreen ShareShare what’s on your screen with customers, in real-time – whether that’s a demo or presentation – with just one click: nothing to download or log in to.Learn MoreHow Guided CX transforms relationshipsYour most high-value customer interactions thrive on human connections. But most digital CX has a human connection gap, leading to dissatisfied, disengaged customers and flatlining sales.Read Solving CX’s Human Connection Gap to discover how Glance Guided CX brings a human touch back into digital service – and how it pays off.Learn MoreOur customersElevated customer experience for top enterprisesGlance is road-tested at scale in the world’s largest enterprises.Intuit10% improved call resolution rate18% increased NPSGlance empowers Intuit tax experts to deliver in-app guidance and consultation to TurboTax® customers.Learn MoreAxos Higher CSATHigher lifetime loyalty and revenueGlance allows Axos bankers to deliver a digital banking experience that rivals an in-branch experience.Learn MoreConstant ContactHigher CSAT & FCRHigher upsell / cross-sell revenueWith Glance, Constant Contact service agents create “high CSAT moments” to upsell happy customers.Learn MoreExplore Case StudiesWhy Glance?Fast & frictionlessNo downloads, installations, or third-party services. One click of a button embedded in your app or website and your customer can join your expert in an in-brand sharing session.Slots easily into your stackNo need to rip and replace. Glance’s open API enables integration with any CRM, agent desktop, contact center tech or helpdesk software.Built for enterprise securityGlance passes enterprise security reviews with flying colors. It’s PCI DSS Level 1 compliant, ISO 27001 certified and built to protect you from exposure to GDPR, PII, and HIPAA privacy regulations. Learn MoreOutcomesWhat you can do with GlanceDeliver "wow"-worthy customer service Connect your service agents person-to-person with customers so they can solve issues faster, for sky-high customer satisfaction that creates upselling opportunities.Learn MoreHit (then smash) your sales targetsWhether it’s B2B or B2C, your sales team can sell faster and better online by guiding customers through purchase options and giving real-time presentations and demos.Learn MoreOffer in-app support (& drive in-app transactions)Offer struggling customers instant, in-app support so they feel satisfied and supported – and able to make the in-app transactions you need them to.Learn MoreMake your customersexperts in your productsTrain your customers to use even the most complex products with a guided hands-on training experience that will reduce their chance of churning and increase their lifetime value.Learn MoreOur partnersIntegrating Glance into your CX tech stack is easy Glance provides out-of-the-box integrations, and our open API enables integration with any CRM, agent desktop, or contact center tech.Our Integration PartnersForrester analysis of Glance clients shows breakeven in 6 months, 396% ROI after 3 years./*! elementor - v3.6.1 - 23-03-2022 */.elementor-widget.elementor-icon-list--layout-inline .elementor-widget-container{overflow:hidden}.elementor-widget .elementor-icon-list-items.elementor-inline-items{margin-right:-8px;margin-left:-8px}.elementor-widget .elementor-icon-list-items.elementor-inline-items .elementor-icon-list-item{margin-right:8px;margin-left:8px}.elementor-widget .elementor-icon-list-items.elementor-inline-items .elementor-icon-list-item:after{width:auto;left:auto;right:auto;position:relative;height:100%;border-top:0;border-bottom:0;border-right:0;border-left-width:1px;border-style:solid;right:-8px}.elementor-widget .elementor-icon-list-items{list-style-type:none;margin:0;padding:0}.elementor-widget 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.elementor-icon-list-item,.elementor-widget.elementor-mobile-align-center .elementor-icon-list-item a,.elementor-widget.elementor-mobile-align-center .elementor-icon-list-items{-webkit-box-pack:center;-ms-flex-pack:center;justify-content:center}.elementor-widget.elementor-mobile-align-center .elementor-icon-list-item:after{margin:auto}.elementor-widget.elementor-mobile-align-left .elementor-icon-list-items{-webkit-box-pack:start;-ms-flex-pack:start;justify-content:flex-start}.elementor-widget.elementor-mobile-align-left .elementor-icon-list-item,.elementor-widget.elementor-mobile-align-left .elementor-icon-list-item a{-webkit-box-pack:start;-ms-flex-pack:start;justify-content:flex-start;text-align:left}.elementor-widget.elementor-mobile-align-right .elementor-icon-list-items{-webkit-box-pack:end;-ms-flex-pack:end;justify-content:flex-end}.elementor-widget.elementor-mobile-align-right .elementor-icon-list-item,.elementor-widget.elementor-mobile-align-right .elementor-icon-list-item a{-webkit-box-pack:end;-ms-flex-pack:end;justify-content:flex-end;text-align:right}.elementor-widget:not(.elementor-mobile-align-right) .elementor-icon-list-item:after{left:0}.elementor-widget:not(.elementor-mobile-align-left) .elementor-icon-list-item:after{right:0}}Shorter average call timeHigher first call resolutionHigher customer loyalty and lifetime revenueLearn MoreExperience Guided CX for yourselfWhen it comes to the Guided Customer Experience, seeing really is believing.Request a live demo to see the many ways Glance can transform your customer experience.  book a demo×Ready to take the distance out of digital?See how Glance enables real human connections in your digital spaceRequest a DemoHEADQUARTERS178 Albion StreetSuite 220Wakefield, MA 01880NEW HAMPSHIRE OFFICE36 Maplewood AvenuePortsmouth, NH 03801Contact1 888 945 2623+1 781 316 2596 (International)[email protected] a PartnerCobrowse with AgentGlance SupportLog InGlance on TwitterGlance on FacebookGlance on 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