"I love Square US Status"

2022-05-04 22:55:11

Support Center Canada United States United Kingdom Ireland Australia Japan France Spain Square status - United States x Get email notifications whenever Square US creates, updates or resolves an incident. Get text message notifications whenever Square US creates or resolves an incident. Get webhook notifications whenever Square US creates an incident, updates an incident, resolves an incident or changes a component status. Visit our support site. All Systems Operational Payment Acceptance Operational Money & Transfers Operational Developer Services Operational eCommerce Operational Appointments Operational Team Management Operational Square for Restaurants Operational Banking Operational Account Accessibility Operational Operational Degraded Performance Partial Outage Major Outage Maintenance Past Incidents May 4, 2022 Performance Issues: Card Acceptance Resolved - Payments have been fully restored. Your patience was appreciated while our engineers worked on implementing a fix for the earlier disruption, and apologies for any inconvenience experienced as a result.Customers may see pending charges on their bank statements for declined transactions that occurred during this disruption. Please note that these payments will bounce back to your customers within a few business days and can be viewed via your transaction status report at https://squareup.com/dashboard/sales/reports/transaction-status May 4, 12:36 PDT Monitoring - Card payment activity has returned to normal and we're no longer seeing an elevated level of declines. We appreciate your patience as we've worked on resolving this disruption. We'll continue monitoring the situation. May 4, 11:51 PDT Investigating - We are receiving reports of higher declines in Visa and MasterCard payments. While our team investigates, we have seen success when retrying payments.We’ll be back to update as soon as we can once we receive more information. May 4, 10:59 PDT May 3, 2022 No incidents reported. May 2, 2022 No incidents reported. May 1, 2022 No incidents reported. Apr 30, 2022 No incidents reported. Apr 29, 2022 No incidents reported. Apr 28, 2022 Performance Issues: Pooled Tips and Commissions Resolved - We’ve resolved the earlier issue we saw where pooled tips were delayed from appearing on timecards and commissions were delayed from appearing for team members. Previously delayed data should now be appearing correctly and we’re not seeing any further delays displaying new data. Thank you for your patience as we worked to resolve this issue. Apr 28, 22:05 PDT Investigating - We're currently seeing a delay of approx. 8 hours for pooled tips to appear on timecards and commissions to appear for team members. Please note that Square has successfully captured this information, and it will appear correctly after the delay or once our team has implemented a fix for the issue. Thanks for your patience as we work to resolve this issue. Apr 28, 18:01 PDT Degraded Performance: Square Online On Demand Delivery Resolved - Our team has confirmed that the issues affecting Square Online On-Demand Delivery are now resolved and the service is operational.Thanks for hanging in with us today while we worked to address this issue. Apr 28, 18:10 PDT Monitoring - Our team has implemented a solution for the issue affecting Square Online On-Demand Delivery. The service is currently stabilizing. We will continue providing updates as the fix progresses. Apr 28, 16:19 PDT Investigating - We are receiving confirmed reports of incorrect delivery times on On Demand Delivery. We are working closely with our Engineering teams to determine a cause and deploy a fix. We will be back soon with another update. Apr 28, 15:00 PDT Degraded Performance: Square Card Resolved - Our team has confirmed that the issues affecting Square Card usage have now been addressed.Thanks for your patience as we worked to resolve this issue, and apologies for any inconvenience as a result. Apr 28, 16:11 PDT Monitoring - Our team has implemented a solution to the issue affecting Square Card usage. Card services are stabilizing and we will continue providing updates as the fix progresses. Apr 28, 15:12 PDT Investigating - We’re receiving confirmed reports of sellers being unable to unlock their Square Card. We’re actively working with our Engineering team to get things back up and running as quickly as possible.We’ll be back to update with more information as it comes in. Apr 28, 11:44 PDT Apr 27, 2022 No incidents reported. Apr 26, 2022 No incidents reported. Apr 25, 2022 Performance Issues: Square Reader Resolved - Our team has released a fix for the earlier issues we saw with some Square Readers declining physical card payments at point of sale. If you were seeing issues at the time, a reader firmware update should be applied to your reader the next time you open the Square app with the reader connected.If you're still seeing issues, please follow these steps:1) Forget the reader from anywhere it appears in your Bluetooth settings and also the Square app (via Settings > Hardware > Square Card Readers)2) Hold down the button until the lights stop flashing red. This performs a hard reset on the reader3) Once you've reset the reader and your mobile device, try connecting the reader again via the Square POS app, per the instructions at https://squareup.com/help/us/en/article/5639-set-up-the-square-contactless-chip-card-readerThanks for your patience as we worked to resolve this issue, and apologies for any inconvenience as a result. Apr 25, 19:44 PDT Monitoring - Our team has released a fix for the earlier issues we saw with some Square Readers declining physical card payments at point of sale. If you were seeing issues at the time, a reader firmware update should be applied to your reader the next time you open the Square app with the reader connected. If you're still seeing issues, please follow these steps:1) Forget the reader from anywhere it appears in your Bluetooth settings and also the Square app (via Settings > Hardware > Square Card Readers)2) Hold down the button until the lights stop flashing red. This performs a hard reset on the reader3) Once you've reset the reader and your mobile device, try connecting the reader again via the Square POS app, per the instructions at https://squareup.com/help/us/en/article/5639-set-up-the-square-contactless-chip-card-readerThanks for your patience as we worked to resolve this issue, and apologies for any inconvenience as a result. Apr 25, 19:38 PDT Identified - Our team has identified an issue where a small number of Square Readers are presently unable to accept in-person card payments. Thanks for your patience as we work to resolve this issue, and keep in mind that manually keyed payments can be used as an alternative to accept credit or debit card payments in the meantime - https://squareup.com/help/us/en/article/5176-manually-key-in-card-payments-without-the-square-readerWe'll be back with another update as soon as possible. Apr 25, 19:16 PDT Apr 24, 2022 No incidents reported. Apr 23, 2022 No incidents reported. Apr 22, 2022 No incidents reported. Apr 21, 2022 Degraded Performance: Customer Directory Service Resolved - We can confirm that the issues affecting Customer Management and Directory services have been stabilized and are once again considered fully operational.We appreciate you sticking with us while we worked to resolve this issue. Apr 21, 12:47 PDT Update - Our teams have issued a solution and are currently monitoring behavior. Services are beginning to stabilize and we'll continue to provide updates as the fix progresses. Apr 21, 10:50 PDT Monitoring - Our Teams have issued a fix and are currently monitoring services. Services appear to be stabilizing and returning to a functional state.We’ll continue to update as the fix progresses. Apr 21, 10:31 PDT Identified - Our Engineering Team is continuing to determine the root cause of disruptions to Customer Management & Directory. This will affect all Customer Directory services including Invoices, Marketing, Appointments, and Card on File payments.We'll be back to update as soon as we know more. Apr 21, 10:12 PDT Update - We are continuing to investigate this issue. Apr 21, 10:02 PDT Investigating - We’ve received confirmed reports of issues impacting the Customer Management Service.We’re currently investigating further with our Engineering teams and will be back to update as soon as we know more. Apr 21, 09:59 PDT Apr 20, 2022 No incidents reported. ← Incident History Powered by Atlassian Statuspage