"I love Customer Experience Management (CX) | Market Force"

2022-05-07 13:38:56

Services Analytics KnowledgeForce Consulting About Us Contact Us Blog Login Shopper Login Platform Login Unlock the secrets of leading brands to achieve a 10x+ return on investment. Market Force's full array of services help organizations reach their true potential. Change today’s possibilities into tomorrow’s realities using predictive models. Collecting, integrating and visualizing data has never been easier or more powerful. Interested in becoming a Market Force Mystery Shopper? How can we help? ProposalI'm looking for a proposal for services and would like to schedule a briefing. Learn MoreI'd like to learn more about Market Force service offerings. Join our Field ForceI'd like to learn how to get paid to shop, eat, or play! PDF Fill out the form to download the Market Force Product Guide and see how our CX services, analytics and technology can help you provide a wonderful customer experience and protect your brand reputation. Market Force Product Guide About Market Force Information® Market Force helps multi-unit organizations improve performance at each location while growing sales and profits. We do this by delivering a turn-key suite of solutions including consulting services, data capture, technology and analytics to help our clients make more impactful and timely business decisions. Our unique integrated servicesoffering saves our clients both time and money while delivering a simplified approach to performance management.Founded in 2005, we continue to grow our global presence with offices in the United States, Canada, the United Kingdom, and Europe. We are proud to serve over 250 clients ranging from Fortune 10 to high-growth emerging brands.Our clients' success is our own, and with that comes a deep commitment to help our clients reach their true potential. What We Offer ServicesImplement a full array of performance measurement services to meet your needs. AnalyticsUncover game-changing insights with an analytics solutions powered by AI. KnowledgeForceDeploy a technology platform to integrate and visualize performance data. ConsultingDesign a world-class metrics program to optimize your business. What Our Clients Say "By partnering with Market Force, we’re now able to analyze all of our performance metrics in a way that empowers our operators to take action on the key factors that impact guest perception, loyalty and, ultimately, financial results for each of their stores."400+ Unit Buffet Restaurant ChainChief Executive Officer "This is a game changer for our company, and we can finally provide answers to the question, ‘why run a mystery shopping program?’ We can now show operators what happens when brand standards are met and the right consumer experience improvements are made."International Fuel CompanyChief Executive Officer "Market Force has been a tremendous collaborator for us, serving as our eyes and ears inside our locations to ensure we’re delivering the service, atmosphere and product quality that our customers expect – and doing so consistently in every store."American Coffee ChainDirector, Operational Excellence "Leveraging technology to enhance our business is a significant area of focus for the Company, and Market Force’s comprehensive data-driven dashboard, KnowledgeForce, provides insights that allow us to execute at a higher level and better serve our customers while also moving the needle for the Company."Multinational Energy CompanyChief Executive Officer "We’ve been pleased with the measurable results we’ve realized through our consumer experience program with Market Force. The insights we’ve gained through our partnership have allowed us to better serve our consumers with a superior experience, which, in turn, increases the financial performance of our sites."400 Unit Fast Food RestaurantManager, Brand Image "We selected Market Force for its ability to gather information from multiple channels to provide a comprehensive view of our customer shopping experience."Rental and Leasing RetailerVP of Customer Experience and Sales Strategy Let us show you how we generate phenomenal ROI for our clients. 0Global Customers Over 200 brands use our services every day. 0Integrated Services More than 15 integrated services work together to help your business. 0Support Cases Over 50,000 inbound contacts are handled every month. 0Industries Benchmarked Annual, ad-hoc, and continuous benchmarking to glean insight. Our multi-location solutions provide a robust framework for measuring and improving employee experience, operational performance, customer experience, and your financial KPI's.We deliver solutions for restaurants, big box and specialty retail, grocery, petro-convenience, hospitality, travel, telecom, technology, energy, education, health and wellness, movie studios and theatres, fitness, financial services, gaming, CPG, alcohol and tobacco, pharma, government agencies and more! About Us Services Analytics KnowledgeForce® Consulting Careers Blog Get in Touch Contact Us Schedule a Briefing Become a Shopper Terms & Conditions Privacy Policy Cookies © 2022 Market Force Information LLC. All rights reserved. Developed by GiantFocal