Medallia | Customer Experience and Employee Experience_News & Media

Search goes here PRODUCTSOverview Complete & Modern Listening Action-Oriented Analytics Act, Learn, & Transform Integrations Security Customer Experience Employee Experience Digital Experience Contact Center Experience All Products SOLUTIONSCX Professionals HR Professionals Digital Professionals Account Management Location-Based Operations Research & Insights Automotive Energy & Utilities Financial Services Government Healthcare Insurance Life Sciences Manufacturing Mental Health Nonprofit Restaurants & Food Service Retail Technology & Services Telecommunications & Media Travel & Hospitality CUSTOMERS RESOURCESEvent Calendar Experience ’20 MasterCast Series Experts on Demand Blog Resource Library Case Studies Training & Certification Customer Knowledge Center COMPANYAbout Medallia Leadership Diversity Giving Back Services Partners Careers Medallia × Pip Hare Newsroom Contact Us Request a Demo English (US) English Deutsch Français Español/Europa Español/América Latina Português/Brasil Italiano 日本語 PRODUCTS MEDALLIA EXPERIENCE CLOUD Turn signals into action with the #1 Experience Platform Learn More All Products ➤ Core Platform Complete & Modern Listening Action-Oriented Analytics Act, Learn, & Transform Integrations Security Experiences Customer Experience Employee Experience Digital Experience Contact Center Experience Solutions Solutions Jumpstart and supercharge your experience programs with apps, components, and integrations Medallia Xchange Out-of-the-box industry solutions deployed in days Medallia Go Roles CX Professionals HR Professionals Digital Professionals Account Management Location-Based Operations Research & Insights Industries Automotive Energy & Utilities Financial Services Government Healthcare Higher Education Insurance Life Sciences Manufacturing Mental Health Nonprofit Restaurants & Food Service Retail Technology & Services Telecommunications & Media Travel & Hospitality Customers Resources MASTERCAST SERIES Learn from the experience masters in a self guided format. Learn More Events and Webinars Event Calendar Experience 21 MasterCast Series Experts on Demand Resources Blog Resource Library Case Studies Training & Certification Customer Knowledge Center Company Company Creating a culture that values every person and every experience. Our Values About Medallia Leadership Diversity Giving Back Services Partners Careers Global Impact Corporate Sponsorships Newsroom Contact Us Request a Demo EN English Deutsch Français Español/Europa Español/América Latina Português/Brasil Italiano 日本語 한국어 Growth Happens With Experience Turn signals into actions that drive growth. Request a Demo Watch Video Medallia named a Leader 2021 Gartner® Magic Quadrant™ for Voice of the Customer Get The Report Medallia to Acquire Thunderhead Leader in Every-Channel Journey Orchestration Learn More The Race Equ(al)ity Index is now powered by Medallia How to help companies benchmark racial equity efforts Learn More Customer Experience Employee Experience Expectations have changed. Meet them in live time. Capture Every SignalGet one trusted view of the voice of your customers, wherever they connect with you. Integrated data from web, social, videos, messaging, and more.Analyze & PredictMake sense of experience data with our tailor made machine learning models. Let AI do the work to prioritize the biggest opportunities and understand preferences and intent.Route & EmpowerTake action, everytime, with tailored data and fast insights. Empower your team through our unique org mapping, personalized reports and real-time alerts.Act in-the-momentInfluence experiences as they happen, rescue a churn risk, or deliver stand out experiences with instant data and personalized tools at your fingertips. Learn More Act at the speed of employee expectations. Capture Every SignalMake it easy for employees to have a voice and humanize feedback with video, messaging, speech, web, mobile and more.Analyze & PredictUnderstand the complete employee journey in the big and small moments, and tap our AI powered analytics to gain insights you’d otherwise miss.Route & EmpowerThe employee experience belongs to everyone. Mobilize every department by getting the right insights to the right person so they can make a difference.Act in-the-momentDrive immediate action with real-time alerts and dashboards that shine a light on opportunities to improve the employee experience. Learn MoreThe best brands in the world create great experiences. Since partnering with Medallia...we've driven $2 billion in additional payment volume. See How We have seen a 14% decrease in support calls...a reduction of several million incoming calls. See How Customer service has seen a 93% increase in case efficiency, which helps increase resolution rates. See How Using Medallia....we now have a 95% accuracy in detractor predictions. See How When compared to detractors, promoters are 5x less likely to leave Zurich within 12 months. See how Since partnering with Medallia...we've driven $2 billion in additional payment volume. See How We have seen a 14% decrease in support calls...a reduction of several million incoming calls. See How Customer service has seen a 93% increase in case efficiency, which helps increase resolution rates. See How Using Medallia....we now have a 95% accuracy in detractor predictions. See How When compared to detractors, promoters are 5x less likely to leave Zurich within 12 months. See how Since partnering with Medallia...we've driven $2 billion in additional payment volume. See How All Customer StoriesMore signals.One customer truth. Get a rich 360 degree view of customers with social media, transcripts, speech analytics, ticketing systems, digital behavior, and more — all in one place. Learn More AI sees what you’d otherwise miss. Medallia's AI and machine-learning engine is tailor made for experience data. Easily analyze structured and unstructured insights to uncover what people care about, prioritize actions and predict their behavior. Learn MoreMobilize employees in the moment. Not after. Influence experiences as they happen. Get insights to the right people in your organization in real time. IBM Case Study Integrations that tap into the tools your teams use everyday.Unlock flexibility with out of the box integrations for common systems and powerful, robust APIs and ETLs to harness all your data, work how you want, take action, and transform experiences. See Integrations Customer Experience Leader 2021 The Forrester Wave™: Customer Feedback Management Platforms Employee Experience Leader 2020 The Forrester New Wave™: EX Management Platforms For Large Enterprises The Latest from Medallia Mastercast Experience leaders giving practical advice in a self paced format. Meet an expert Your all access pass to Medallia Experts. Get guidance in a 30-minute session. Case Study J&J leverages service-desk feedback signals to improve employee experience.Request a DemoLearn how Medallia can work for your business. 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