"I love Vergic Engage | Turn website visitors into sales and customer satisfaction"

2022-05-07 17:26:27

Please enable JavaScript to view this website.Select a pageResourcesCX BlogFree webinarsInfographicsPartner webPodcastVideoTemplates for statisticsNewsCX BlogPartnerwebCareerYoutubePodcastContactFacebookTwitterLinkedInSelect a pagePlatformPlatform OverviewFeaturesAPI & PluginsChatbotsAutomation ToolsChannelsFunctional TasksIntegrationsSalesforce AppCC IntegrationsIntegration Study: TRIO EnterpriseIntegration Study: NICE inContactTechnologyTechnology overviewData ProtectionGDPRPricing & SolutionsPricingSolution Packagesby IndustryFinancial & Insurance ServicesRetailHigh TechTravel and HospitalityPublic Sectorby RolesCustomer ServiceMarketingSales & E-commerceCustomer EngagementFor Site Owners & AgentsFor CustomersServicesOur CustomersCustomer OverviewSuccess StoriesCustomer Success ProgramHow Your Business BenefitsCompanyAbout VergicBoard of DirectorsContactCustomersCareerManagement TeamNewsOur MissionPartnersBecome a PartnerGET A DEMOPlatformPlatform OverviewFeaturesAPI & PluginsChatbotsAutomation ToolsChannelsFunctional TasksIntegrationsSalesforce AppCC IntegrationsIntegration Study: TRIO EnterpriseIntegration Study: NICE inContactTechnologyTechnology overviewData ProtectionGDPRPricing & SolutionsPricingSolution Packagesby IndustryFinancial & Insurance ServicesRetailHigh TechTravel and HospitalityPublic Sectorby RolesCustomer ServiceMarketingSales & E-commerceCustomer EngagementFor Site Owners & AgentsFor CustomersServicesOur CustomersCustomer OverviewSuccess StoriesCustomer Success ProgramHow Your Business BenefitsCompanyAbout VergicBoard of DirectorsContactCustomersCareerManagement TeamNewsOur MissionPartnersBecome a PartnerGET A DEMOTurn WebsiteVisitors Into Sales & Customer Satisfaction Proactive Chat | Chatbots | Video | Co-browsing Offer your customers a more personal and engaging digital experienceOur platform improves revenue and customer experience in digital channels by acting on customer behavior, value and journey.Learn more Featured companies and organizations Featured companies and organisations using Vergic Engage technology trough us or our partners A ‘Digital First’ Engagement PlatformLive Chat | Chatbots | CRM Integrations | Video | Voice | Messaging | Collaboration tools ChatbotsIntegrate any AI or BOT service in the Vergic engagement flow to act as virtual agents or assist agents in a blended BOT/agent concept. Messaging & Web chatCommunicate with customer’s trough Web chat, Facebook Messenger, Skype, Slack and other leading IM apps. Digital VoiceUse Webcall, Callback or phone to handle customer interactions. Offer voice in a digital context without forcing customers offline. Digital EcosystemAn open platform with APIs and plugins. Tailor your own agent functionality and integrations with external systems. Salesforce AppExchange, TRIO and  CXone ready. Scheduled Web MeetingsOffer digital meeting calendars and make your Experts available online. Meet authenticated customers in a safe environment. Digital Customer Journey OrchestrationMaster the customer journey. Decide when, where and how to interact. Advanced Collaboration ToolsEnrich the online meeting with assisting tools, screen sharing, video and file sharing. Workforce ManagementManage your agents skills and availability, case management and efficiency. Engagement Rule EngineSegment every site visitor in realtime and take action based on business goals. Quick Setup and ConfigurationWhere other solutions takes months to configure, Vergic takes weeks or days. Cloud Service, On-Premiseor dedicated hostingScale your setup with your needs. The Vergic Engage software architecture allows different private environment setups. Secure Visitor AuthenticationFully identify the customer in a secure channel (Reverse proxy, OpenID Connect, ‘Mobilt bank ID’). The challenge Today almost everycustomer journey starts onlineCompanies and organizations have invested heavily digitalizing services for their customers, making it easier to access info, products and self-services. It’s used all the time and from all devises.Yet, when a customer want’s to interact or is in need of assistance, they are often forced out of their digital context into a traditional channel like phone or email.The opportunity to help the customer ‘at the moment of need’ in a digital context is then lost and money invested in digital transformation is wasted.Learn more From IVR centric contact centersto ‘Digital first’ engagement centersWith help of AI and the digital journey analytic engine, Vergic understands the customers intent when they want to interact but can also predict when a proactive engagement could be helpful.Based on semantics, availability, service agent skills and cost, the most efficient channel and best skilled agent can then be offered to the customer whit no need of questions like “how can I help you” or “press 1 for x and 7 for Y.The interaction can be handled by a Bot or a Live agent using chat, video, voice or booked online meetings if that’s more efficient for that request.Learn more 60% of callers started their customer journeyonline before the call. 40% is still online during the call.Why force customers offline? Master the customer journey A solution for every phase of the customer life cycleOur platform is used for Customer service, Lead generation and Sales conversion. Any company or organisation, no matter vertical, can define some sort of customer journey. The Vergic Engage Platform will orchestrate that journey while keeping the customer in a digital context.Learn more Tell us who you are Customer serviceOur technology increases agent efficiency, boosts agent sales, improves agent satisfaction and streamlines costs. All whilst enabling world-class customer service. Exciting opportunities await your customer service and care teams.Is this you?MarketingIt’s about engaging with customers, not targeting audiences. Help customers resolve issues. Feel inspired. Find information. It’s a simple add-on to your existing website, too. Exceed customer expectations and marketing goals.Im a marketerSalesThe era of online sales engagement is about making timely, relevant offers based on insights into customer interests, behavior and preferences. You identify high-value customers and make personal and relevant offers — all in real time.Sales made smarterPublic sectorThe Internet is helping the public sector to move faster while raising expectations of citizens for better support. We help the public sector deliver modern, high-value online services. And be more efficient, cost-effective and accountableNo.. this is me! 20%Increase customersatisfaction by 20%Find out more >100%Boost salesconversion by 50-100%Find out more >50%Customer issueresolution 50% fasterFind out more >5XReduce abandonmentrates by a factor of five.Find out more > ContactSwitchboard+46(0) 10- 33 00 190Malmö (Main Office)Vergic ABRörsjögatan 25211 37 MalmöStockholmVergic ABKungsgatan 58, 5tr111 22 StockholmBy continuing browsing on this site you consent to the use of cookies in accordance with our cookie policy ..rpwe-block ul{list-style: none !important;margin-left: 0 !important;padding-left: 0 !important;}.rpwe-block li{border-bottom: 1px solid #eee;margin-bottom: 10px;padding-bottom: 10px;list-style-type: none;}.rpwe-block a{display: inline !important;text-decoration: none;}.rpwe-block h3{background: none !important;clear: none;margin-bottom: 0 !important;margin-top: 0 !important;font-weight: 400;font-size: 14px !important;line-height: 1.5em;}.rpwe-thumb{border: 1px solid #eee !important;box-shadow: none !important;margin: 2px 10px 2px 0;padding: 3px !important;}.rpwe-summary{font-size: 12px;}.rpwe-time{color: #bbb;font-size: 11px;}.rpwe-comment{color: #bbb;font-size: 11px;padding-left: 5px;}.rpwe-alignleft{display: inline;float: left;}.rpwe-alignright{display: inline;float: right;}.rpwe-aligncenter{display: block;margin-left: auto;margin-right: auto;}.rpwe-clearfix:before,.rpwe-clearfix:after{content: "";display: table !important;}.rpwe-clearfix:after{clear: both;}.rpwe-clearfix{zoom: 1;}NewsGen Z would rather instant message their bank than visit in-branchNovember 11, 2021Let’s meet at eFörvaltningsdagarnaOctober 28, 2021PRESS RELEASE: Puzzel acquires VergicOctober 5, 2021Leading US travel agent meets its customers online with Vergic technologyAugust 31, 2021Vergic Engage Allows the Swedish Social Insurance Agency to Interact With More CitizensAugust 25, 2021 .rpwe-block ul { list-style: none !important; margin-left: 0 !important; padding-left: 0 !important; } .rpwe-block li { border-bottom: 1px solid #eee; margin-bottom: 10px; padding-bottom: 10px; list-style-type: none; } .rpwe-block a { display: inline !important; text-decoration: none; } .rpwe-block h3 { background: none !important; clear: none; margin-bottom: 0 !important; margin-top: 0 !important; font-weight: 400; font-size: 12px !important; line-height: 1.5em; } .rpwe-thumb { border: 1px solid #EEE !important; box-shadow: none !important; margin: 2px 10px 2px 0; padding: 3px !important; } .rpwe-summary { font-size: 12px; } .rpwe-time { color: #bbb; font-size: 11px; } .rpwe-comment { color: #bbb; font-size: 11px; padding-left: 5px; } .rpwe-alignleft { display: inline; float: left; } .rpwe-alignright { display: inline; float: right; } .rpwe-aligncenter { display: block; margin-left: auto; margin-right: auto; } .rpwe-clearfix:before, .rpwe-clearfix:after { content: ""; display: table !important; } .rpwe-clearfix:after { clear: both; } .rpwe-clearfix { zoom: 1; } BlogGen Z would rather instant message their bank than visit in-branchNovember 11, 202146. Use your customer data for advanced digital engagementJune 3, 202145. Successful chatbots – summary of webinarApril 22, 2021Webinar: Successful chatbots – Customers and experts share the secret sauceApril 12, 2021Why Google My Business Messaging Should be your Next Big Customer Service Channel!March 2, 2021About VergicVergic Engage is a ‘Digital first’ Customer Engagement Platform.We improve customer experience & revenue in digital channels by acting on customer behavior, value and journey. Offer your customers a more personal and engaging digital experience. At Vergic, we help people enjoy more personal, engaging and efficient experiences online. We deliver an easy to integrate Digital Engagement Platform, allowing brands & organisations to engage with customers through AI/BOT supported messaging and collaboration tools.We also help businesses and public organisations optimise their communication with their online visitors. We enable them to proactively and in realtime create valuable connections with their online visitors through personalised and relevant dialogues which boosts online sales, reduces service costs, increases customer satisfaction and exceeds the customer’s expectations. ​