"I love Qmatic — Queue Management Systems & Customer Journey Solutions"

2022-05-06 00:08:43

Solutions Industries Healthcare Enhance patient experience and increase staff efficiency Public sector Deliver faster and efficient services for citizens with streamlined operations Retail Boost profitability and provide omnichannel experience Finance Improve revenue and customer satisfaction with digital solutions All industries Solutions Queue Management Serve customers efficiently and reduce wait times Appointment Management Improve operations with appointment booking and arrival management Virtual Queuing Let customers wait anywhere with mobile tickets Customer Journey Management Manage flow from beginning to end, and get insights into your operations Visitor Management Provide a seamless experience and personalized services for visitors Patient journey management Manage patient flow efficiently with appointment and queue management All solutions Products Platform SaaS: Qmatic Cloud Solutions Modular, scalable, and powerful SaaS developed to provide clients with access to Qmatic’s full range of solutions including software maintenance, hosting, and support. On-premises software: Qmatic Orchestra Enterprise solution built for organizations with complex requirements, multiple service points, and branches. Singe location: Qmatic Solo Cost-effective, easy-to-install solution designed for on premise deployment. The modular, stand-alone system organizes queues and provides valuable management information. All products Capabilities Appointments Create more valuable and personalized experiences for your customers through simple scheduling. Business Intelligence Drive operational excellence and employee productivity with data integration and business analytics. Customer Feedback Gather insights into your customers’ needs, strengthen customer relationships, and boost customer satisfaction at every touchpoint. Display / Signage Elevate your customer experience with informative and engaging digital signage solutions Hardware: Self Service kiosks Optimize the customer flow, minimize queues and wait times and create the perfect customer experience with Qmatic's self-service kiosks. Software support: CareEnsure your system is always optimized and working perfectly. Genuine Qmatic Tickets Order ticket rolls for your ticket printer or self-service kiosk. eLearning Get the most out of your Qmatic solution, keep learning and further improving your skills. Coming Soon Qmatic Experience Cloud An intuitive, dynamic all-in-one platform that creates seamless customer journeys and enhanced customer and employee experiences with its suite of solutions and services. Integrations Customer Stories Resources Content Hub Blog Read the latest industry trends and tips from the experts on customer experience Resources Explore our content hub for guides, videos, webinars, and more The Guide to Queue Management System Learn how to optimize your operations with a queue management system The Guide to Appointment Scheduling System Insights on appointment and arrival management, resource planning and optimization Request a demo Contact Markets EN Dansk Deutsch English (Global) Español Français Italiano Nederlands Norsk Polskie Português (Brasil) Svenska Pусский العربية 日本語 (日本) Search the site Show more links More About us Careers Become a Partner Newsroom Show menu More Solutions Industries Healthcare Enhance patient experience and increase staff efficiency Public sector Deliver faster and efficient services for citizens with streamlined operations Retail Boost profitability and provide omnichannel experience Finance Improve revenue and customer satisfaction with digital solutions All industries Solutions Queue Management Serve customers efficiently and reduce wait times Appointment Management Improve operations with appointment booking and arrival management Virtual Queuing Let customers wait anywhere with mobile tickets Customer Journey Management Manage flow from beginning to end, and get insights into your operations Visitor Management Provide a seamless experience and personalized services for visitors Patient journey management Manage patient flow efficiently with appointment and queue management All solutions Products Platform SaaS: Qmatic Cloud Solutions Modular, scalable, and powerful SaaS developed to provide clients with access to Qmatic’s full range of solutions including software maintenance, hosting, and support. On-premises software: Qmatic Orchestra Enterprise solution built for organizations with complex requirements, multiple service points, and branches. Singe location: Qmatic Solo Cost-effective, easy-to-install solution designed for on premise deployment. The modular, stand-alone system organizes queues and provides valuable management information. All products Capabilities Appointments Create more valuable and personalized experiences for your customers through simple scheduling. Business Intelligence Drive operational excellence and employee productivity with data integration and business analytics. Customer Feedback Gather insights into your customers’ needs, strengthen customer relationships, and boost customer satisfaction at every touchpoint. Display / Signage Elevate your customer experience with informative and engaging digital signage solutions Hardware: Self Service kiosks Optimize the customer flow, minimize queues and wait times and create the perfect customer experience with Qmatic's self-service kiosks. Software support: CareEnsure your system is always optimized and working perfectly. Genuine Qmatic Tickets Order ticket rolls for your ticket printer or self-service kiosk. eLearning Get the most out of your Qmatic solution, keep learning and further improving your skills. Coming Soon Qmatic Experience Cloud An intuitive, dynamic all-in-one platform that creates seamless customer journeys and enhanced customer and employee experiences with its suite of solutions and services. Integrations Customer Stories Resources Content Hub Blog Read the latest industry trends and tips from the experts on customer experience Resources Explore our content hub for guides, videos, webinars, and more The Guide to Queue Management System Learn how to optimize your operations with a queue management system The Guide to Appointment Scheduling System Insights on appointment and arrival management, resource planning and optimization About us Careers Become a Partner Newsroom Request a demo Contact Connecting people to servicesWe help our clients create truly excellent customer and employee experiences as well as smoother, more efficient operations – every day and all around the world. Request a demo Solutions The customer journey management platform trusted by leading brands to improve operations, increase profit, and enhance customer experiences Our SolutionsThe roadmap for a successful customer journey and the tools to see it through. Queue ManagementOptimize the customer flow, reduce queues and waiting time and provide a seamless customer experience. Appointment ManagementAllow customers to schedule appointments online or by phone, distribute workload evenly throughout the workday, and plan your resources in advance. Virtual QueuingLet customers wait from anywhere using a mobile device while monitoring their progress in real-time, and send them notifications when it’s their turn to be served. Business IntelligenceGet real-time information to optimize your operations, along with extensive statistics and reports to help you improve your services. Virtual MeetingsEnable customers to connect and get services remotely via a video meeting. Customer FeedbackCapture customer feedback in real-time, and take quick action to optimize business processes and improve the customer experience. Industries The industry-leading solutions for customer experience management Explore industry solutions “Working with Qmatic has been great, they are a business partner, and at the end of the day, their success is our success and the only word that comes to mind is collaborative. They have really helped us transform our office, and we couldn’t have done it without them."Karl Herrmann, Chief Deputy Director, Arapahoe County Clerk and Recorder's Office Become a PartnerDo you have a passion for your clients and their customers’ experiences? Would you like to have higher than average profit margins and get access to advanced technology within customer experience management? Learn more about Qmatic Partnership Customer Stories Discover how customers all over the world are using Qmatic to enhance the customer experience, optimize operations and provide a seamless customer journey. All customer stories IntegrationsEmpower your Qmatic solution with third-party integrations. Qmatic integrates with other software solutions used by your business, from digital signage to workforce and CRM systems. See integrations Featured ContentLearn more about customer journey management The Virtual Queuing GuideMoving to virtual queue management - learn which touchpoints can be made virtual and how to manage them, and the best practices for implementing virtual queuing for your operations. Read more Guide on Choosing Customer Journey Management SolutionsLearn about the top priorities and how to streamline customer journeys, the must-have elements, and what to consider when investing in a customer journey management solution. Read more Qmatic blogStay updated on the latest trends in the industries, and get insights from customer experience management experts to improve your operations. 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