"I love Frontline Intelligence - What are your customers trying to tell you? - Quala"

2022-05-08 13:55:38

Open main menu Product About Pricing Blog Log In Start for Free Close menu Product About Pricing Blog Log In Start for Free Home Build your business on frontline intelligence. Get Started Free What are your customers trying to tell you? Quala makes sense of messy qualitative customer data to inform business decisions and trigger customer workflows. We call it frontline intelligence. Multi-Channel Signals Create visibility into everything customers say, teams hear, and customers do across email, calls, CRM notes and more in one place. Insight Quantified Inform product roadmaps, customer strategies and more by quantifying topic mentions in context of customer health and revenue. Action Triggers Trigger proactive customer workflows to better serve, retain, or upsell based on health scores, keyword mentions, and more. We are building our Customer Success practices on Quala to preserve our customer-first focus. Daryl Colborne Director of Customer Success, Zerto The automated evidence-machine for strategic decisions. Quala mines multi-channel qualitative data to quantify feature mentions, issue prevalence and more to inform strategy. Slice and dice by segment, revenue and more. Top strategy use-cases include:Product roadmappingCustomer experience designCompetitor response Learn More With Quala, it takes me five seconds to validate an idea with real data, saving me $1000s of wasted time. Simon Cundall – Director of Customer Success, CampMinder Always-on data to drive the right action for each customer. Quala tracks keywords across every customer interaction to detect signals for the right next action for each individual customer. Top operational use-cases include:Upsell and cross-sellCustomer retentionProduct adoption Learn More We’ve seen about a 20% increase in account retention since we implemented Quala. It allowed us to be more proactive when it came to managing our accounts. Rebecca McDougall – VP of Customer Success, Synapse It's time to hear the frontline. Data that is qualitative. Quala makes messy data usable. Buyers that expect more. Quala lets you anticipate their needs. Net retention of leaders. Quala finds retention and growth signals. Trusted by SaaS leaders. What can Quala do for you? Find out now. Start for Free Footer Frontline Intelligence LinkedIn Facebook YouTube Product Overview Customer signals Intelligence Triggered-actions Integrations Pricing Company Our story Careers Legal Terms Privacy Resources Blog Community YouTube LinkedIn Email us ©2022 Quala, Inc. All rights reserved.