WFM Buddy App - Genesys WFM features made Easy_Health & Fitness

HomeThe solutionCustomer casesContactEmpower your Workforce& boost WFM automationEmpower your agents to use Genesys Workforce Management (WFM) on their smartphonesAsk for a short demoWe are happy to give you a demo and reply in a workday.Checkout the videoWhen agents are sick or late, we can immediately see the impact and take action.- Traffic teamWFM Buddy allows our agents to enter their preferences outside of productive hours.- PlannerWFM Buddy is so easy to use.I love it!!- Contact center agentManaging sickness more efficiently already justifies our investment in WFM Buddy.- Insurance company, 3000+ agentsEmpowerment...WFM Buddy allows your workforce to access their schedule, provide preferences and handle shift-tradingExplore solution... made EasyWFM Buddy makes it easy for your workforce to use WFM features on their smartphone, anywhere and at any timeA strong positive business casefor WFM Buddy90%agent adoption rate80%reduction in time to manage intra-day changes5-10%Reduce employee turnover (churn)Increase employee empowermentIncrease value from Genesys WFMReduce scheduling time for planners and supervisorssource: Forrester researchCustomers using WFM Buddy100% referenceableBanking, 1200 agentsView clientBanking, 3 countries, 2400 agentsView clientBanking, 600 agentsView clientInsurance, 3000+ agentsView clientInsurance, 1000 agentsView clientInsurance, 700 agentsView clientInsurance, 300 agentsView clientInsurance, 100 agentsView clientMedia, 150 agentsView clientTelco, 140 team leadersView clientInsurance, 200 agentsView clientWFM made EasyWFM Buddy simplifies the agents’ use of WFM features, encouraging a do-it-yourself mentality towards schedule updates.Happy Employees = Happy CustomersThis simple statement is never more true than when speaking about your contact center workforce.WFM Buddy will delight them!Adjustable to your Company’s needssupports your local language(s)allows company brandingcompany specific features can easily be adopted and addedQuality mattersNO sperate user- or application- administration (leverage Genesys)(de)activate functions based on user-roles100% data security, in line with your company standardsCloud and On-PremiseExplore solutionInterested? Contact us for more [email protected]+31 (0)88 202 0888Buddy brochureCockpit brochureApp activationThank you for your interest in WFM Buddy.We will follow up to your message within a business day.With kind regards,Olav Wilke - Prime Contact‍[email protected]+31 654 363 178Oops! Something went wrong while submitting the form. If it keeps occuring, please send your request at [email protected] Contact Software Solutions B.V. KvK: 63494566WTC Almere, P.J. Oudweg 4, 1314 CH Almere, The NetherlandsPrivacy Policy